Privacy Policy
Last updated: 20 June 2026
Grace & Mercy Pharmacy ("we", "us", "our"), located at No. 41 Lagos Street, Umuahia, Abia State, is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have. It is written to align with the Nigeria Data Protection Act (NDPA).
1. Information we collect
- Contact details — your name, phone number, email and delivery address.
- Health information — prescriptions, medications, allergies and the details you share during consultations.
- Order & payment details — items purchased and the method of payment (we do not store full card numbers).
- Usage data — basic information about how you use our website, to keep it secure and improve it.
2. How we use your information
- To dispense medication, fulfil orders and deliver to you.
- To provide pharmaceutical care, counselling and basic health checks.
- To verify prescriptions and bill your HMO where applicable.
- To contact you about your orders and respond to your enquiries.
3. How we protect it
Your health information is treated as confidential and is only accessible to the pharmacists and clinicians involved in your care. We use encryption, access controls and secure storage, and we never sell your data.
4. Sharing
We only share information where necessary — for example with a delivery rider (your name and address), your HMO (to process claims), or where required by law. We require any partner who handles your data to protect it to the same standard.
5. Your rights
You may request access to the personal data we hold about you, ask us to correct or delete it, or withdraw consent. To exercise any of these rights, email customercare@graceandmercypharmacy.com.
6. Contact us
Questions about this policy? Reach us at customercare@graceandmercypharmacy.com or call +234 703 8050 499.
This page is a starting template and should be reviewed by a qualified legal professional before launch to ensure full compliance with the NDPA and PCN requirements.